Frequently asked questions
How is my portrait created?
Upload a photo of your pet and choose a style. In about fifteen seconds you'll see a set of portraits painted from your photo, ready to compare side by side.
Can I ask for changes?
Yes, you get up to 8 image options, free of charge. Nothing is printed, and nothing is charged, until you approve the exact image you'll receive.
When do I get charged?
Only once you've approved your portrait and chosen your frame and size. Never before.
Is this AI generated?
We use AI to extract the likeness of your reference photo and combine this with one of our custom in house styles to produce the final artwork.
How long will delivery take?
Production takes 1–2 business days after you approve your proof, plus 2–3 business days for tracked UK delivery — so allow 3–5 business days door to door.
How much is delivery?
£5.95, free on orders over £150.
What if I'm not happy with the likeness once it arrives?
Email us your order number, refunds will be issued for printing issues and damaged products. We do not offer refunds if you don't like the artwork.
What if my print arrives damaged or faulty?
Email hello@printandpane.com with your order number and a photo of the problem, and we'll arrange a repair, reprint or refund.
Can I cancel or return my order if I change my mind?
Because every print is made to order from your own photo, it's exempt from the standard 14-day change-of-mind right under the Consumer Contracts Regulations 2013. Your rights under the Consumer Rights Act 2015 aren't affected.
Customer Mistakes vs Our Mistakes
•Our mistake: If we make an error in production, we will replace your item immediately at no cost.
•Customer mistake: If the error comes from the details you provided such as a typo or wrong photo, we can usually remake the item for a reduced redo fee to cover production and shipping costs.