Refund policy
Every print is made to order from your own photograph, so under the Consumer Contracts Regulations 2013, regulation 28(1)(b), our products are exempt from the standard 14-day change-of-mind cancellation right. See our §5 for the detail.
This doesn't affect your rights under the Consumer Rights Act 2015. If your order arrives damaged, faulty, or not as described, contact us at with your order number and a photo of the problem, and we'll arrange a repair, reprint, or refund.
On top of your legal rights, we offer two things voluntarily, free of charge:
- Unlimited proof revisions before you approve the final artwork — nothing is printed or charged until you've seen and approved the image.
- One free re-work after delivery if you're not happy with the likeness — we'll make you another — plus a free reprint if there's a genuine quality fault.
To request either, email with your order number.
Refunds are issued to your original payment method and can take up to 10 working days to appear, depending on your bank.