Refund policy
Return and refund policy
Print & Pane — last updated 23 August 2026
Every print is made to order from your own photograph — it can't be resold to anyone else. That's why nothing is printed or charged until you've seen and approved your artwork.
Change of mind. Because every print is personalised:
- UK orders: under the Consumer Contracts Regulations 2013, regulation 28(1)(b), personalised goods are exempt from the standard 14-day change-of-mind cancellation right. See our §5 for the detail.
- US orders: custom-made prints aren't returnable for change of mind once you've approved your artwork. Nothing here limits consumer rights under your state's law that can't be excluded by agreement.
If something is wrong. This doesn't affect your rights when the product itself is at fault. If your order arrives damaged, faulty, or not as described, contact us at with your order number and a photo of the problem, and we'll arrange a repair, reprint, or refund — in the UK that's your right under the Consumer Rights Act 2015, and we honour the same standard for US orders.
On top of your legal rights, we offer two things voluntarily, free of charge:
- Unlimited proof revisions before you approve the final artwork — nothing is printed or charged until you've seen and approved the image.
To request either, email with your order number.
Refunds are issued to your original payment method, in the currency you paid in, and can take up to 10 working days to appear, depending on your bank.